Terms & Conditions

Trading Terms

Deposit of 50% is required for:

  • All first-time orders;
  • Order from customers who have not purchased within the last 12 months
  • Customers with poor payment history
  • Orders exceeding $5,000.00
  • Indent orders

Balance of payment: due upon completion of order and prior to dispatch.

* The goods cannot be released until payment has been made in full.

100% payment is required for:

All urgent orders – please ensure payment is made ASAP. Under no circumstances will any urgent orders commence without full payment regardless of urgency.

How to pay

  • We accept MasterCard, Visa, American Express, EFT and Direct Deposit.
  • Visa and MasterCard: 1.87% merchant fee on all charges.

NOTE: Amex: 3.19% merchant fee on all charges.

Defaulted Accounts

Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.


All prices quoted do not include GST.  10% GST will be added to the full invoice value including freight (if applicable) and setup costs. Prices are based on any resultant order being for the quantity indicated. If quantity changes this may affect the unit price. Quotations are based on the information supplied and may change subject to the final design.

Artwork Approvals

All orders / approvals must be confirmed in writing and will not proceed until such time that this has been received.  Verbal approvals will NOT be accepted for any artwork approvals – no orders will proceed until approval is given in writing (e-mailed a form signed and dated, or with a copy of the artwork approval form attached to the email). It is the buyer’s responsibility to confirm Quantity, position, spelling and all supplied information is correct. 

Artwork Charge

We provide artwork mock up at no charge, based on receiving a good quality vector file. If we need to redraw artwork, this will be charged at a rate of $65 per hour.  Once artwork has been approved, no changes can be made thereafter.

For colour matching, we require a Pantone colour reference.

All artwork, concepts and ideas supplied remain the intellectual property of Premedia until such time that they have been ordered and paid for in full.

Artwork Changes

This MUST be checked thoroughly and signed off. The job will not commence until we have received in writing this signed off approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions.

Production Timelines

The job lead times will be advised at point of quotation and/or point of order. Jobs start date will begin on receipt of deposit paid.

Rush/Urgent Orders

Unless otherwise agreed, a minimum rush order fee of $100.00 applies. Although we take every possible precaution, due to many of our quality controls being bypassed, Premedia accepts no liability for errors or delays caused on extra rush orders. Rush orders are at the discretion of Premedia and are not available in every instance.


While we do our best to ensure prompt deliveries, we cannot guarantee freight reliability and hence cannot be held responsible for delayed freight once the goods are sent from our premises. Premedia shall not be liable for any loss or damage (including consequential loss or damage) arising from delay in delivery or failure to deliver due to circumstances beyond its reasonable control.  All goods are to remain the property of Premedia until full payment has been received but risk passes on delivery.

All orders will be shipped using our account and billed with your order. If you prefer to use your own account, we can accommodate this.


All goods sourced in the market place are subject to availability at the time of placing the order.

Minimum Order

Our minimum order charge is $50 + GST.

Cancellation of Order

Once the order has been approved, it is agreed we will supply your product at the specified time as stated. If you cancel an order after signing off approval, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, labour costs, set-up costs, restocking fees or full payment of job if items have already been produced.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.

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